What needed attention
A damaged toilet needed replacement. The customer supplied a 12-inch rough-in Kohler Highline Arc one-piece toilet, but the existing flange sat high and created a stability issue for the replacement.
What we recommended
We explained that the flange required a permanent correction. The proposed repair would involve removing the toilet, inspecting the flange, drain connection, and floor, then resetting or replacing the flange at a height that lets the toilet rest on the finished floor. The corrected flange would be secured to the floor before the toilet was reinstalled with a new seal and checked for stability and leaks. The exact repair method would depend on the existing pipe and fitting. The customer declined the flange work during this visit.
What our plumbers did
Our plumbers removed the old toilet and left it on the property as requested. They installed the new fixture with a wax ring, closet bolts, nuts, and caps. Because the flange sat high, they used shims to stabilize the toilet. They did not repair or reset the flange.
Result and next steps
The replacement toilet was flush-tested, with no leaks or stoppages observed at completion. The shims stabilized the fixture during the visit, but did not correct the flange height. Permanent flange correction remains our recommendation.
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